Job Description

Job Title: Advanced Fiber Optic Technician

Location: Greater Minneapolis - St. Paul, MN

Start Date: Immediate

About Gateway:

Gateway Fiber is seeking an outstanding individual to fill the role of Advanced Fiber Optic Technician. Gateway is creating a leading, national fiber-to-the-home platform. With the support of its financial sponsor CBRE Investment Management, Gateway plans to reach 500,000 homes and businesses with its service over the next several years. Gateway provides faster, more reliable internet with a simple pricing model and industry-leading customer service.

Gateway’s Beliefs About People:

Gateway believes that people want to know they are cared for both professionally and personally at work. We need a clear vision for where the company is going and how we can contribute to it. At Gateway, we lookout for each other and actively find ways to help one another. We all have a role in defining the path forward towards the company's vision. We strive for a transparent environment where information is readily shared and our teams feel safe to share feedback, even if it might seem unpopular. Someone in the right role with the tools to succeed can operate autonomously to meet their objectives. Gateway's beliefs about people shape the company and the way we do business.

Expected Outcomes and Requirements:

Gateway is hiring an Advanced Fiber Optic Technician to deliver an exceptional customer installation experience, troubleshoot service disruptions, and uphold Gateway's quality standards in support of our goal of adding 100,000 residential & business passings per year. The Advanced Fiber Optic Technician is expected to contribute in the following significant ways:

• Locate, repair, and maintain fiber cable services to residences and businesses.
• Understand fiber splicing procedures and complete splicing work orders as assigned.
• Understand construction prints and splice schematics.
• Installing fiber optic connections to homes, businesses, and commercial buildings.
• Validate and test end-to-end service provisioning for cable networks.
• Mentor and train fellow technicians as directed.
• Resolves issues at installation and during scheduled service calls.
• Audit & inspection of newly completed network construction.
• Completes work orders and other documentation via paper or electronically.
• Deployment of additional network cabinet / node sites.
• Provide an exceptional Gateway Fiber experience to the customer.
• Notify dispatch and leaders about issues inhibiting work from being completed and follow through to assist with the completion of necessary repairs.

The successful candidate will bring the following to the table:

• The ability to arrive at work on time and attired in alignment with company dress code.
• The proven ability to maintain a clean and hazard free work vehicle & environment.
• Advanced TCP/IP configuration & troubleshooting.
• Proven attention to detail and adherence to quality standards.
• Self-motivated and able to work independently.
• Eagerness to learn and grow.
• High school diploma or equivalent; required.
• Vocational school training or apprenticeship; preferred.
• Valid Class D Driver’s License; required.
• Ability to stand and walk for up to eight hours per day, climbing multiple sets of stairs while carrying materials weighing 40 to 60 pounds.
• Ability to ride in a vehicle for up to four hours per day while traveling to job locations.
• Ability to work in different temperatures and changing weather conditions.
• Ability to traverse and inspect all areas of jobsite in all types of weather conditions; this may include walking, climbing, reaching, bending, crawling, and stretching.
• Understanding and identification of standard construction site hazards.
• Ability to differentiate colors, shades, and brightness levels.
• Flexibility of schedule to meet changing job demands.

What’s in it for you?

• Seeing your work make a positive difference in the lives of our served communities. 
• Collaboration!
• Competitive salary and comprehensive benefits (medical, dental, vision, paid time-off, flexible environment).
• Welcoming, innovative company with high growth projections.
• Career development.
• To learn skills and participate in critical projects in all areas of the business.

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