Job Description

Job Summary:

During one 8 hour shift, provides first-line operational supervision for assigned functional area of responsibility (e.g., MOB primary or specialty care department, urgent care, day/evening/night shift in emergency medicine department). Ensures that healthcare staff delivering ambulatory care/patient services provide high quality, accessible, cost effective care and patient-focused services to members that comply with Kaiser Permanente standards as well as with local, state and federal requirements. Within assigned area: implements, supervises/monitors and maintains clinical practice and quality management standards, budgets and staff competencies/development.

Essential Responsibilities:

• In assigned area/function, supervises the operations and delivery of patient care services.
• Ensures staff provide highest quality of care which complies with the Nurse Practice Act, TJC, federal/state/local requirements.
• Establishes and maintains effective, collaborative relationships with physicians and other departments.
• Collaborates with nursing and other departments to resolve patient care issues, meet access demands, provide convenient hours of operation, improve the cost structure and develop consistent policies and procedures.
• Supervises and maintains patient care and quality service standards to meet members and internal clients expectations.
• Acts as patient advocate resolving patient care issues.
• Recommends and evaluates processes to improve systems and patient care results across the continuum of care.
• Assists in developing and monitoring budgets and resource allocations and financial performance and identifies and recommends strategies to reduce costs and improve quality of care/service.
• Supervises use and maintenance of equipment, supplies and medications.
• Assists managers/assistant managers in developing and maintaining the competency of all department staff.
• Supervises and monitors the implementation of departmental policies and procedures which support the goals and business objectives of the department and organization.
• Collaborates with physicians, department chief and nursing manager in developing the appropriate level of patient services and the day-to-day operations of the department.
• Measures and improves internal and external customer satisfaction.
• Assists in managing and resolving human resource, labor relations, employee and department safety, and risk management issues.

Basic Qualifications:

Experience

• Minimum one (1) years of clinical nursing experience in outpatient care required or other relevant clinical experience required.
• AND
• Minimum one (1) years of supervisory or leadership experience required.

Education

• Bachelors degree in nursing or health care related field such as management OR four (4) years of experience in a directly related field.
• Graduate of an accredited school of nursing.
• High School Diploma or General Education Development (GED) required.

License, Certification, Registration

• Registered Nurse License (California)
• Basic Life Support

Additional Requirements:

• Demonstrated knowledge of Nurse Practice Act, TJC, and other local, state, federal regulations.
• Must be able to work in a Labor/Management Partnership environment.

Preferred Qualifications:

• Clinical specialization in area of practice (e.g., pediatrics) preferred.
• GI experience preferred.

Notes:

• Can include weekends and evenings.
• Locations include GSC, SAM, OTM, SDMC, Zion, SMMC and future GI locations.

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