Call Center Manager Job at Christopher Ligori & Associates, Tampa, FL

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  • Christopher Ligori & Associates
  • Tampa, FL

Job Description

Job Description

Job Description

FANTASTIC OPPORTUNITY Chris Ligori & Associates is a dynamic and innovative law firm dedicated to delivering exceptional customer experiences. We are currently seeking a motivated and experienced Call Center Manager to join our team.

Primary responsibilities include, but are not limited to the following:

· Oversee day-to-day operations of the call center, ensuring efficiency and high-performance standards.

· Manage 3 to 4 call center employees.

· Monitor and analyze call center performance metrics, identifying areas for improvement.

· Train and mentor staff to enhance their skills and capabilities.

· Answer phones and take down client information of current and potential clients.

Requirements:

· Proven experience as a Call Center Manager or similar role.

· Strong leadership and interpersonal skills.

· Excellent at articulating ideas clearly and concisely

· Must enjoy tackling complex challenges and finding solutions

· Consistently goes above and beyond on job duties

· Consistently achieve and exceed performance goals

· Good work ethic

Benefits :

· Health – employer pays 100% of the premium.

· 401K plus employer matching

· 10 vacation days, 4 vacation days and 2 personal days.

 

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