Job Description

Job Title: Chick-fil-A Leadership Professional

Job Type: Full-Time

Job Location: Chick-fil-A Cambridge (MD)

Job Summary:

Chick-fil-A Leadership Professional is a leadership position responsible for managing and developing team members, guiding customer service operations, overseeing restaurant operations, and ensuring the restaurant is meeting sales and profitability goals.

Job Duties and Responsibilities:
•Lead a team of employees to uphold high standards, providing ongoing coaching and mentorship to help them develop in their roles.
•Foster a positive and collaborative work environment that supports the development of team members and promotes teamwork and accountability.
•Ensuring efficient and effective operation of the restaurant by evaluating and refining processes, procedures, and protocols.
•Work closely with business partners to achieve sales and profitability goals.
•Develop and maintain excellent relationships with customers, ensuring the highest level of satisfaction and services.
•Analyze customer feedback and work with team members to make improvements in job performance and service.
•Responsible for the training and development of new team members, while fostering a strong sense of team spirit in the restaurant.
•Ensuring compliance with health and safety standards, food safety regulations, and labor laws.
•Interact with customers and guests to resolve any issues or complaints, maintaining a high level of customer service and satisfaction.

Requirements:
•Experience in restaurant operations management or retail management
•Strong interpersonal, leadership, and communication skills
•Demonstrated ability to develop and train a team to deliver exceptional customer service
•Honesty, integrity, and a high level of ownership
•Ability to work in a fast-paced and dynamic environment, adapt to change, and be flexible
•Knowledge of health and safety standards, food safety regulations, and labor laws
•Must be 18 or older
•Available to work weekends, evenings, and holidays as needed

Pay Range: $20-25/hr

Benefits: Health insurance, quarterly and annual bonus opportunity, paid time off, free college, career development opportunities, free meals.

Job Tags

Holiday work, Full time, Flexible hours, Weekend work, Afternoon shift,

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