Job Description

Claims Adjuster Repair Specialist

Claims Job Type Full-time Description **Base of $16-$17/hr. (doe) + $1/hr. for bilingual Spanish/English language skills! Up to $400 monthly performance bonus! $500 sign-on bonus after 6-months! Up to $2/hr. more for certain active ASE Certifications!**

**As Alpha Warrantys Claims Adjuster, you'll use your automotive knowledge to work directly with repair shops across the United States throughout the mechanical repair claim process, while working onsite in our beautiful South Jordan, Utah contact center.**

You communicate with the shops by phone and email to ensure a complete understanding of the necessary car repair and if it can be covered under the customers service contract, while accurately typing notes of the claim in our system. With every interaction we work to provide accurate and efficient claim decisions for our customers, regardless of how complicated the repair may be. Dont worry, we have Sr. Claims Adjusters to handle the complex and high-dollar repair claims.

Alpha Warranty Services has onsite, full-time, Monday-Friday, opportunities in our Claims department located in South Jordan, Utah. The pay for this entry Claims Adjuster position starts at $16-$17/hour, depending on customer service experience, +$1/hr. for bilingual Spanish/English language skills. Up to $400 in monthly performance bonus and up to $2/hr. more for certain active ASE Certifications.

At Alpha Warranty, youll have the opportunity to connect and collaborate with members of our awesome team for success in your job responsibilities, which, in addition to what weve described above, also include:

* Documenting all claim details and decisions using our internal systems, including requesting approved claim payments

* Collaborating with repair shops to address claim needs such as part orders, inspections, and communicating final claim decisions

* Providing meaningful and innovative solutions to challenging problems, whenever possible

* Other responsibilities and projects as assigned by your manager

Requirements **What you need for success:**

* Vehicle repair experience, knowledge, and/or interest is a huge plus, but not required

* Some customer service experience is required

* Call center experience is strongly preferred, but not required

* Clear and professional verbal and written English communication skills bilingual Spanish/English skills are highly valued and paid more, but not required

* Comfort navigating current technology such as computers, phones, internet, and various software

* Accurate typing skills with a speed of at least 30+ WPM

* Ability to successfully collaborate, problem solve, and listen, with a great attention to details

* Capacity to embrace change and new opportunities as we continue to grow

* Your high school diploma or GED equivalent is required

* An exceptionally supportive company culture that places people over profit

* Comprehensive COVID-19 return-to-office safety protocol

* Consistent Monday Friday schedules

* Fair and competitive compensation + bonus opportunities

* Health insurance options with generous company contributions

* Dental and Vision coverage

* Life and Disability insurance (100% company paid + options for more!)

* 401k match program with immediate vesting

* Paid Time Off (PTO) and Paid Holidays

* Paid Volunteerism Time Off (VTO) to support your community

* Legal and Pet insurance options

* Free Roadside Assistance for your personal vehicle

* Tuition Assistance Program with immediate eligibility

* Ongoing professional training and development

* Employee incentive and recognition programs

* A new, state-of-the-art office building with outstanding features and amenities, including free onsite fitness center, basketball court, game room with bowling alley, and electronically adjustable workstations

**About Alpha Warranty Services:**

Alpha Warranty Services provides a full line of unique and useful vehicle protection products and services. Founded in 2002 on a value system of integrity, dependability, and providing the best service, Alpha Warranty has enjoyed consistent growth and helped forge long-term partnerships with industry-leading auto dealerships across the country. The company takes pride in creating quality product and service innovations and fostering employee development. Because of this, Alpha has received recognition from multiple organizations including the MWCN Utah 100 for Fastest Growing Company, the Salt Lake Tribune for being a Top Workplace, and the American Business Awards for Veteran-Owned Company of the Year. If you want a rewarding and challenging career where you can work hard and play hard, join the Alpha team today.

**Learn more about Alpha Warranty and our affiliated companies at** , , and

**U.S. EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION INFORMATION**

Alpha Warranty Services is an equal opportunity employer. Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex/gender, sexual orientation, gender identity, ancestry, physical or mental disability, medical condition, genetic information/characteristics, military or veteran status and other basis protected by federal, state, or local law or ordinance or regulation. Reasonable accommodations will be provided to individuals with known disabilities in compliance with the Americans with Disabilities Act. For accommodation information or if you need special accommodations to complete the application process, contact the Human Resources Department at 800-662-5519.

Salary Description $16 - $17/hr. + bonus

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