Job Description

We are looking for a motivated and enthusiastic Client Service Representative to join our team! This entry-level position is ideal for individuals who are eager to start their career in customer service and develop valuable skills in client relations. As a Client Service Representative, you’ll play a key role in ensuring client satisfaction and supporting our business goals.

Key Responsibilities:

• Client Interaction: Be the first point of contact for clients, answering inquiries and providing accurate information about our products and services.
• Problem Resolution: Help clients resolve issues efficiently, ensuring a positive experience.
• Account Management: Maintain accurate and confidential client records and databases.
• Team Collaboration: Work with other departments to ensure smooth communication and service delivery.
• Feedback Collection: Gather client feedback to provide insights that improve service quality and customer satisfaction.

Qualifications:

• Education: High School Diploma or GED required; associate’s or bachelor’s degree is a plus.
• Experience: No prior experience required; we welcome recent graduates and individuals eager to learn.
• Communication Skills: Excellent verbal and written communication skills with a friendly, professional demeanor.
• Interpersonal Skills: Strong ability to build relationships with clients and team members.
• Detail-Oriented: Ability to manage multiple tasks while paying attention to detail.
• Tech-Savvy: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); CRM experience is a plus.

What We Offer:

• Training: Comprehensive training program to set you up for success.
• Career Growth: Opportunities for professional development and advancement.
• Supportive Environment: A positive, collaborative workplace where your contributions are valued.
• Compensation: Competitive salary with performance-based incentives.

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