Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Working in a clinical environment under supervision, to receive and process inbound calls from patients, providers and other medical staff. Execute outbound calls or electronic task to assist with providing medical related services. Assist patients, providers with appointment scheduling, and local facility issues. Resolve complex issues. Recommend process changes to improve efficiency and promote customer service excellence. This position is full time. Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8am - 5pm. It may be necessary, given the business need, to work occasional overtime. Employees are required to work in one of our offices located in: Office 1: Henderson Lake Mead: 270 W. Lake Mead Pkwy. Henderson, NV 89015 Office 2: Montecito: 7061 Grand Montecito Las Vegas, NV 89149 Office 3: Pecos: 56 North Pecos Rd. Henderson, NV 89074 We offer 4-5 months of paid training. The hours during training will be 8am to 5pm, Monday - Friday. Primary Responsibilities Answers calls to assigned clinic, resolving moderate to complex service issues. Proactively outreaching to and resolve expedited patient issues, needs. Works collaboratively with Providers & Clinical support staff to help resolve patient needs and Care coordination. Schedule and verify appointments in clinical information system. Verify and update patient demographic and insurance information. Send and receive tasks for Provider offices to assist patient with access to medical care. Contact patients to relay appointment and other pertinent information. Extreme high-volume data entry. Responsible for compliance requirements as dictated by clinic needs; SOPs; Burke Scores, and audit results. Ability to travel to local clinical facilities. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualification: High school education / GED Must be 18 years of age or older 1+ years experience in a customer service/call center or healthcare environment Knowledge and use of Microsoft Excel. Ability to demonstrate customer service and proper telephone etiquette. Strong oral and written communication skills. High-level servitude personality, Critical Thinking, Excellent decision-making, Advance computer skills in Windows environment. Strong listening, telephone, customer service and problem-solving skills. Ability to prioritize multiple high-level assignments Ability to function independently, Highly effective communication skills with multiple levels of the organization. Ability to work full time. Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8am - 5pm. It may be necessary, given the business need, to work occasional overtime. Ability to work in one of our offices: Office 1: Henderson Lake Mead: 270 W. Lake Mead Pkwy. Henderson, NV 89015, Office 2: Montecito: 7061 Grand Montecito Las Vegas, NV 89149, Office 3: Pecos: 56 North Pecos Rd. Henderson, NV 89074 Preferred Qualification: Medical Terminology Advanced knowledge of insurance products Training in a medical office or customer service-related field Nevada Residents Only: The hourly range for this is $16.54 - $32.55 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #RED --s-p-m1-- By applying, you consent to your information being transmitted by Monster to the Employer, as data controller, through the Employer’s data processor SonicJobs. See United Healthcare Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at

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