About the Job
The Customer Success Manager (CSM) at Finastra is responsible for managing the customer journey and ensuring customer satisfaction within the Treasury & Capital Markets product portfolio. The CSM works with Account Executives to drive customer success, increase adoption and retention, and achieve revenue growth. Key responsibilities include building strong internal and external relationships, developing and executing Customer Success plans, managing risks and escalations, and driving upgrade campaigns. Ideal candidates will have experience in the Treasury and Capital Markets sector, strong communication and problem-solving skills, and a passion for delivering customer success.
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