Job Description
Job Title: Director of Operations
Salary: $110-140k
Location: Los Angeles, CA
About Us: A renowned hospitality group dedicated to providing exceptional dining experiences across our diverse portfolio of restaurants. With a commitment to quality, innovation, and excellence, we strive to create unique and memorable moments, and a 5-star experience for our teams, guests and community.
Top-notch Benefits: - Competitive salary
- Quarterly bonus
- Benefits including vacation pay, medical, dental and vision insurance
- Lifestyle Spending Account, this benefit supports you and your family in numerous ways such as through gym memberships, child care, groceries, student loans & more!
- Company dining package with allotted spending amount each month
- Variety of Supplemental Benefit Plans for life's unknowns
- 401k with annual employer match after 12 months (ER match 25% of the first 5% contribution)
- Employer paid life Insurance throughout the length of employment
- Paid/Floating holidays for 5 major holidays
- Education Assistance Program (EdAP) for hospitality related education growth
- Employee Assistance Program (EAP) to assist with work life balance
- Management Referral Program with up to a $4,000 payout for qualifying management positions
Position Overview: As the Director of Operations, you will be responsible for overseeing the day-to-day operations of multiple units in Southern California. You will play a crucial role in ensuring exceptional guest experiences, maintaining operational excellence, and driving revenue growth across all restaurants. The ideal candidate will have a proven progressive track record in restaurant and event management, exceptional leadership skills, and a passion for delivering top-notch experiences. This role requires a strategic leader with strong operational expertise, excellent communication skills, and a passion for the hospitality industry.
Key Responsibilities: - Provide strategic leadership and direction to ensure the financial success of multiple high-volume restaurants and event centers.
- Oversee the operational performance of each unit, including but not limited to, guest satisfaction, food quality, cleanliness, culture, and financial performance.
- Develop and implement standard operating procedures (SOPs) to maintain consistency and efficiency across all locations.
- Recruit, train, and mentor management teams and staff members to uphold brand standards of excellence.
- Monitor key performance indicators (KPIs) and financial metrics to identify areas for improvement and implement corrective actions as needed.
- Foster a positive work environment that promotes teamwork, accountability, and employee engagement.
- Collaborate with the executive team to develop and execute strategic initiatives aimed at driving revenue growth.
- Drive initiatives to enhance guest satisfaction, loyalty, and overall dining experience.
- Manage vendor relationships, negotiate contracts, and oversee inventory management.
- Stay updated on industry trends and best practices to maintain a competitive edge.
- Ensure compliance with all local, state, and federal regulations pertaining to food safety, sanitation, and labor laws.
Qualifications: - Minimum of 6 years of progressive experience in restaurant management (at least 3 of which were at GM level), with at least 3 years in a multi-unit leadership role overseeing a minimum of 30MM+ in combined annual revenue.
- Strong business acumen with the ability to analyze financial statements, budgets, and operational data.
- Experience in special events/banquets at management level
- Excellent communication, interpersonal, and problem-solving skills.
- Proven track record of effectively leading and developing high-performing teams.
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
- Knowledge of the Southern California hospitality market and local regulations is a plus.
- Flexibility to work evenings, weekends, and holidays as needed.
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Job Tags
Holiday work, Local area, Weekend work, Afternoon shift,