Job Description

• Serve as the primary support contact for the application's end-users.
• Work in developing, designing, configuring, scripting, testing, and/or supporting applications for the business, research, and/or instructional functions of clients.
• Develop solutions using programming expertise for day-to-day problems to include maintenance, modification, or development of complex inter-related applications/solutions.
• Evaluate hardware availability and software requirements.
• Identify issues that arise in the application and work to resolve them.
• Guide workflow design, build and test the system, and analyze other technical issues associated with Epic software.
• Identify and implement requested changes to the system.
• Serve as a liaison between end users' workflow needs and Epic implementation staff.
• Maintain regular communication with Epic representatives, including participating in weekly project team meetings.
• Develop an understanding of operational needs to set the direction for the organization's workflows by attending site visits and other integrated sessions.
• Review the status of projects and issues on an ongoing basis with leadership.
• Hold weekly communications with team members to discuss the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones.

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