Job Description

Overview

The Electrical Service Manager provides leadership, schedules, coordination, supervision, and oversight of the performance of personnel. The Manager often acts as a client interface and problem solver. As a manager, you will exercise responsibility for developing and managing business operations that increase sales, profitability, market share, and customer and employee satisfaction. This individual will be responsible for sales revenue, forecasting and meeting targeted quota objectives. This is an opportunity to lead a team of great people toward great results. We are looking for a well-rounded customer-focused professional to help shape the future of our company. We work best with versatile people who can learn fast, think on their feet, and can quickly become competent in the way we currently operate our Company.

DUTIES AND RESPONSIBILITIES:

• Responsible for leading the department (managers, employees, admins) in achieving sales revenue goals. Achievement of targets is a primary objective.
• Ensure thorough onboarding for new team members to align with company expectations.
• Assess personnel competency and capabilities to enhance coaching and training effectiveness.
• Evaluate capability and maximize results. Ensure that personnel meet quality workmanship standards and expectations, to include high ratios of passed inspections and customer service metrics.
• Oversee assignment of individuals' daily schedules
• Set and maintain work standards and outline behavioral expectations to ensure employee morale and productivity remains best in class
• Consistently achieve high levels of customer satisfaction and maintain records accordingly.
• Delegate responsibility and maintain follow up for assessment of results
• Promote, support, and facilitate teamwork and foster a positive environment

PLANNING AND SCHEDULING:

• Identify needs and deficiencies in planning/scheduling and communication
• Translating work requirements into a prioritized plan for individual tasks and assignments
• Review and adjust specific workplace activities and schedules to meet customer needs
• Work with personnel to overcome work challenges

QUALITY CONTROL AND ADMINISTRATION:

• Actively participate in incident investigations and reviews to drive continuous improvement.
• Report on workforce production, work progress, and revenue generation
• Recommend personnel transfers, actions, and promotions

REQUIREMENTS:

• Minimum of 2 years of experience in a leadership role within the electrical industry is mandatory.
• Hands-on experience as a qualified and competent electrician (preferable license)
• Prior experience managing a large group of employees preferred
• Excellent computer skills needed including Microsoft Office
• Success in driving revenue/targeted quotas attainment for a division
• Demonstrated outstanding leadership skills are essential for this role.

Compensation: $70,000- $100,000/annually

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