Help Desk Specialist Job at Everstaff, Machesney Park, IL

N2h3a2xjSkFLV3k5eVYzWkJiN2tBcENPREE9PQ==
  • Everstaff
  • Machesney Park, IL

Job Description

Job Description

Job Description

EverStaff, a recruiting firm, seeks a candidate for our Direct Hire position with a top client, offering excellent work culture, benefits, and growth potential. We are looking for an experienced Help Desk Specialist!

Details:

Schedule: Monday to Friday; 8am to 5pm

Contract To Hire: $22 per hour to start.

Position Overview:

The Entry-Level Help Desk Specialist is tasked with delivering technical assistance and support concerning computer systems, hardware, and software. The position includes addressing inquiries, running diagnostic tests, pinpointing issues, and implementing solutions.

Primary Responsibilities:

  • Address user inquiries and support tickets, providing technical assistance through phone, email, or chat.
  • Identify and resolve hardware, software, and network problems.
  • Install, configure, and troubleshoot computer systems and applications.
  • Maintain and update technical documentation and support materials.
  • Escalate complex issues to the appropriate IT personnel or departments.
  • Track and record all support requests and resolutions.
  • Assist with the setup, maintenance, and troubleshooting of IT equipment.
  • Provide training and support for new technologies to end-users.
  • Monitor and maintain computer systems and networks to ensure optimal performance.
  • Work collaboratively with other IT team members to enhance processes and improve the user experience.

Qualifications:

  • Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field.
  • Entry-level experience in handling incoming tickets and supporting users.
  • Demonstrated experience as a Technical Support Specialist or in a similar role.
  • Strong understanding of Windows and Mac operating systems.
  • Familiarity with remote desktop applications and help desk software.
  • Excellent problem-solving and troubleshooting abilities.
  • Strong communication and interpersonal skills.
  • Ability to work independently as well as in a team environment.
  • Customer service-oriented with a commitment to providing excellent support.
  • Certifications such as CompTIA A+, Network+, or similar are advantageous.

Preferred Skills:

  • Experience with enterprise-level IT support.
  • Knowledge of network protocols and infrastructure.
  • Familiarity with cloud-based applications and services.
  • Experience in supporting mobile devices and applications.

If you meet the qualifications outlined above, we encourage you to apply, and we'll schedule an interview with you.

All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law.

EverStaff is an equal opportunity employer (M/F/D/V/SO/GI)

Job Tags

Hourly pay, Contract work, Remote job, Monday to Friday,

Similar Jobs

Fedex

Courier/Swing Drvr/DOT-1 Job at Fedex

 ...30. Days off Sunday and most Saturdays. Minimum Education High school diploma/GED. Minimum Experience Six (6) months courier experience preferred. Must be able to demonstrate area knowledge. Knowledge, Skills, and Abilities Ability to lift 50 lbs.... 

Concorde Career Colleges, Inc.

Dental Assistant Instructor - Part-Time Job at Concorde Career Colleges, Inc.

Overview Join Concorde and Transform Lives as a Dental Assistant Instructor! Are you a passionate dental assistant looking to make a profound impact on the lives of aspiring healthcare professionals? Are you driven by a sense of purpose and eager to be part of a mission... 

komoot

Remote Trust & Safety Specialist (German + English) Job at komoot

 ...and applying policies on handling content violations online? Were looking for you! Were hiring our first dedicated Trust & Safety Specialist, who will ensure the integrity of our platform. A large part of this role will involve handling access claims from landowners... 

Claflin University

Multimedia Graphic Designer Job at Claflin University

 ...DescriptionClaflin University is looking for a multimedia graphic designer with a distinctive creative aesthetic and strong complementary...  ...on projects ranging from event identities and promotions to motion graphics/video to printed and online magazines to social media... 

The Word and Brown Companies

Salesforce Administrator Job at The Word and Brown Companies

 ...profiles, permissions, public groups, OWD, sharing rules. * Salesforce configuration changes, including (but not limited to): Flow,...  ...types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports. * Understanding of basic triggers/...