Help Desk Specialist Job at Everstaff, Machesney Park, IL

N2h3a2xjSkFLV3k5eVYzWkJiN2tBcENPREE9PQ==
  • Everstaff
  • Machesney Park, IL

Job Description

Job Description

Job Description

EverStaff, a recruiting firm, seeks a candidate for our Direct Hire position with a top client, offering excellent work culture, benefits, and growth potential. We are looking for an experienced Help Desk Specialist!

Details:

Schedule: Monday to Friday; 8am to 5pm

Contract To Hire: $22 per hour to start.

Position Overview:

The Entry-Level Help Desk Specialist is tasked with delivering technical assistance and support concerning computer systems, hardware, and software. The position includes addressing inquiries, running diagnostic tests, pinpointing issues, and implementing solutions.

Primary Responsibilities:

  • Address user inquiries and support tickets, providing technical assistance through phone, email, or chat.
  • Identify and resolve hardware, software, and network problems.
  • Install, configure, and troubleshoot computer systems and applications.
  • Maintain and update technical documentation and support materials.
  • Escalate complex issues to the appropriate IT personnel or departments.
  • Track and record all support requests and resolutions.
  • Assist with the setup, maintenance, and troubleshooting of IT equipment.
  • Provide training and support for new technologies to end-users.
  • Monitor and maintain computer systems and networks to ensure optimal performance.
  • Work collaboratively with other IT team members to enhance processes and improve the user experience.

Qualifications:

  • Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field.
  • Entry-level experience in handling incoming tickets and supporting users.
  • Demonstrated experience as a Technical Support Specialist or in a similar role.
  • Strong understanding of Windows and Mac operating systems.
  • Familiarity with remote desktop applications and help desk software.
  • Excellent problem-solving and troubleshooting abilities.
  • Strong communication and interpersonal skills.
  • Ability to work independently as well as in a team environment.
  • Customer service-oriented with a commitment to providing excellent support.
  • Certifications such as CompTIA A+, Network+, or similar are advantageous.

Preferred Skills:

  • Experience with enterprise-level IT support.
  • Knowledge of network protocols and infrastructure.
  • Familiarity with cloud-based applications and services.
  • Experience in supporting mobile devices and applications.

If you meet the qualifications outlined above, we encourage you to apply, and we'll schedule an interview with you.

All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law.

EverStaff is an equal opportunity employer (M/F/D/V/SO/GI)

Job Tags

Hourly pay, Contract work, Remote job, Monday to Friday,

Similar Jobs

CIM Security

Hotel Security Officer Job at CIM Security

 ...ABOUT THE ROLE As a security officer in the Hospitality Services industry, you would be responsible for access control, de-escalation of incidents, loss prevention, incident response, customer service, visitor management, surveillance, incident reporting, compliance... 

Mid Valley Disposal & Transfer

Solid Waste/Trash Operations Manager Job at Mid Valley Disposal & Transfer

 ...owned and operated company that services recycling, organics, and solid waste in the Central Valley. The Kalpakoff family has four generations of experience in successfully operating a solid waste management company in California. Today, MVD is being operated by Joseph... 

ChemSource

Athletic Trainer - Sports Medicine Job at ChemSource

 ...Athletic Trainer - Sports Medicine: Up to a $15,000 sign-on bonus. Up to $20,000 in student loan repayment. Direct Hire Full-time Days/Evenings Competitive Compensation, based on experience. Excellent Benefits Package Location: Corning, NY #... 

Scotch Plains

Lighting Designer - Repertory Theatre Job at Scotch Plains

Position Type:Athletics & Activities/Lighting DesignerDate Posted:6/5/2024Location:Scotch Plains-Fanwood High SchoolDate Available:2024-2025 School YearClosing Date:Until FilledREQUIREMENTS: Experience with lighting design for high school musicals.CERTIFICATION... 

MyCare Medical Group

Medical Assistant/ Front Office Coordinator Talent Search Job at MyCare Medical Group

 ...Description POSITION SUMMARY: MyCare Medical is a Primary Care Group that specializes...  ...Front Office Coordinators and Medical Assistants that would like to join our provider-...  ...clinics; assignment will be based on supervisor discretion, within county of assigned "...