Job Description

** Hourly Airport Retail Supervisor / Manager / Lead**

**Job Category****:** Supervisor (Hourly) **Requisition Number****:** AIRPO06160 Showing 1 location **Job Details**

**Description**

As an employee of Paradies Lagardere, you'll enjoy these many benefits:

* Competitive Pay

* Career Advancement Opportunities

* Medical Benefits

* 401k

* Company Paid Time Off

* Merchandise Discounts

* Free Parking

* Free Uniforms

* Meeting new People and having fun

**DUTIES AND RESPONSIBILITIES:

Put the customer first at all times (internal and external)

Be a best in first class service role model and champion by providing on the job training & guidance to

sales associates consistent with company practices, including recognition of FCS monthly recognition

for above and beyond service

Foster and role model an excellent employee experience where quality & engagement are promoted

through the store

Create and maintain good working relationships with fellow associates

Ensure consistency of store associates' performance and deliverables through application of timely

coaching & performance management practices (including appropriate progressive discipline where

applicable), in consultation with the AM where appropriate. Be able to resolve complex customer

service issues and escalate as required

Maintain store appearance with respect to merchandising, housekeeping and maintenance standards

consistent with visual merchandising guidelines

Where required, be efficient and accurate with receiving, merchandising initiatives, product returns,

POS, cash auditing and handling, etc.; identifying and addressing deficiencies with associates,

management and LP as applicable in a timely manner

Where required, completion of store schedules and store payroll processes

Follow company policies and procedures and maintain a safe working environment

Key Holder (open and close store), where required**

**POSITION REQUIREMENTS:

Demonstrated selling experience in a fast paced, service oriented retail setting; excellent

understanding of the company standards, processes policies and practices

Demonstrated ability to train, coach and mentor a team of sales associates on customer service and

standards, processes policies and practices

Demonstrated ability to provide supervisory guidance to a team and instill trust

Supervisory work; significant interpersonal relationship skills

Must be able to perform a 45- hour minimal weekly work schedule**

**EDUCATION, EXPERIENCE, CERTIFICATIONS:

High school diploma or equivalency required

Minimum one year of retail or customer service experience preferred

Ability to work various shifts in a 7/365 team orientated environment

Excellent customer service skills and an ability to communicate effectively using the English language**

**Self-starter able to prioritize and handle various tasks simultaneously**

** Ability to adapt to changing priorities and unexpected situations**

** Proficiency required in reading, writing, and mathematics**

** Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the**

**applicable Department of Transportation requirements**

** Computer work, heavy lifting (40 lbs.), long standing periods, climbing lifting, bending, nights or**

**weekend work, based in a store or group of stores; early morning, evening and weekend work and**

**holidays**

** Comply in all respects with the provisions of the Standards of Business Conduct Policy**

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**

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