Job Description

Job Description

Job Description

Who We Are

At ConvenientMD, we’re on a mission to make good health more convenient for all – working to improve how patients and providers experience healthcare in New England. To support this belief, we’re building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and are driven to learn from one another.

The Opportunity

As a Medical Receptionist, you will be the first face a patient or visitor sees when they walk into one of our clinics. Working alongside the clinical team, you will be responsible for greeting patients and visitors, completing patient registration, updating new and existing patient records, collecting payment, and ensuring patients with or without pre-existing reservations are seen in a timely manner.

This is the perfect opportunity for someone who's looking to get their foot in the door at a growing medical company or someone looking to kickstart their career in customer service or the medical field. If you enjoy working with people, staying organized, and are a master at multi-tasking, we encourage you to apply!

Your Impact

• Patient Interaction: Engage with patients in a welcoming and professional manner, addressing inquiries and providing assistance both in person and over the phone.

• Welcome and greet patients to the clinic with a friendly and professional demeanor.
• Register patients efficiently, ensuring completion of all required forms with accurate information.
• Handle insurance and billing inquiries, providing clear and concise information to patients.
• Aid ill or distraught patients as necessary and with available resources.

• Payment Collection: Collect payments, insurance co-pays, and prescription charges following clinic financial policies.

• Proactively and confidently request a card on file, follow-up on patient balances, and ensure timely patient payments.

• Clinic Coordination & Collaboration: Collaborate with the healthcare team to ensure seamless patient flow and efficient clinic operations, contributing to a positive and organized environment.

• Manage patient reservations (online and walk-in) and registration, optimizing patient satisfaction and provider schedules.
• Assist in scheduling specialist referrals as needed for patient follow-up.
• Work with attention to detail in all tasks, navigating between multiple software systems to follow protocols established by our occupational health partners in support of our Employer Services team.

• Front Desk Management:

• Answer and direct phone calls in a professional and timely manner.
• Keep the reception area organized and tidy, creating a welcoming environment for patients.
• Perform various administrative duties, including photocopying, filing, and maintaining daily activity logs.

• CMD Technology & Offerings Expert:

• Become familiar with scope of services provided at CMD and costs affiliated with all services.
• Navigate and utilize various software systems for reservation scheduling and electronic medical records.

Required Availability:

• Must be able to work 12-hour shifts in consecutive and or non-consecutive days:

• For full-time: Must be able to work three (3) 12-hour shifts a week with at least four (4) shifts a month on a Saturday or Sunday.
• For part-time: Must be able to work two (2) 12-hour shifts per week with at least two (2) shifts a month on a Saturday or Sunday.
• For per diem: Must be able to work four (4) 12-hour shifts per month, ideally working one (1) shift each week.

• Flexibility to work nights, weekends, holidays.
• If needed, must be able to work at a minimum of three (3) other ConvenientMD locations within a one (1) hour travel distance from your primary clinic.

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