Job Description

Job Description

Job Description

Seeking a dedicated and customer-oriented Benefits Representative to join the team. As a Benefits Rep, you will be responsible for assisting customers with their benefit queries and providing exceptional customer service. This is a full-time position based at our company headquarters in Columbus, with the possibility of remote work in the future.

Duties and Responsibilities:

• Handle inbound and outbound customer calls to address benefit-related questions and concerns
• Assist customers in enrolling or making changes to their benefit plans
• Provide accurate and timely information about available benefits and plan options
• Document customer interactions and update customer records in the company database
• Resolve customer complaints or issues, escalating when necessary
• Collaborate with other team members to ensure the best customer experience

Requirements

Requirements:

• Prior experience in customer service, preferably in a benefits or insurance-related role
• Excellent communication skills, both verbal and written
• Strong problem-solving and decision-making abilities
• Ability to work independently and within a team environment
• Proficient computer skills, including experience with customer relationship management (CRM) software
• Attention to detail and ability to multitask in a fast-paced environment
• High level of professionalism and empathy towards customers
• Availability to work occasional evenings or weekends, as needed

If you are a customer-focused professional with a passion for assisting others and ensuring customer satisfaction, we would love to hear from you.

Benefits

-Flexible Schedule Work/Home Life Balance

-Professional Development

-Sign On Bonus (Details to be discussed)

-Ability to create generational wealth

-Weekly sponsored training

-Exclusive Convention Destinations

-Bonus Pay

-Management positions available in as little as 90 days

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