Job Description

Job description

About Casa de Salud

Casa de Salud is a 501(c)3 Non-Profit Family Medical Clinic providing a wide range of medical, social, and harm reduction based services to residents in Albuquerque, Bernalillo County, and the surrounding areas.

Our work at Casa de Salud is unique. Every day we deliver healthcare that is rooted in dignity, trust, creativity, cultural humility, and mutual respect. We see healthcare from a lens that understands the histories of inequalities, oppressions, and structural forces that affect our community. We also see the strengths of our community members, as well as the cultural richness that exists around us. It is with this historical analysis and appreciation for the power within our community that we build towards collective wellness and liberation.

Position Summary:

We are looking for a full-time Operations Assistant interested in building a long term relationship with our organization. Our clinic is growing, and we would love for you to grow with us! Working in a clinical environment will mean duties are frequently related to patient care and service, but will not involve direct patient contact. Since we are a small organization, duties will be wide-ranging and will include tasks that support organization wide operations in order to place Casa de Salud in the best possible position to serve our community.

Specific Duties:

• Data entry into computer systems
• Data reconciliation in computer systems
• Cash reconciliation & report generation
• Invoice preparation
• Report generation
• Attractive signage & flyer design
• Supply inventory management and organization
• Creation & management of attractive and functional spreadsheets
• Note taking for various meetings
• Communication and scheduling with vendors & contractors
• Appropriately handle HIPAA protected information
• Document new and existing administrative and clinical processes and design/disseminate helpful handouts, “How To” handbooks and memos/reminders and updates
• Maintain provider credentialing files
• Establish, maintain, & revise record keeping systems
• Ensure change is available daily for cash payments
• Lift, move, & rearrange office furniture and medical equipment
• Ensure a tidy facility/grounds and do minor building/equipment maintenance functions: eye wash stations, sinks, air filters, printer toner
• Run errands, pick up supplies, purchase items with business card
• Sort & route incoming mail
• Other duties as developed or assigned

Knowledge, Skills, and Abilities:

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required.

• Applicants will have highly proficient computer skills including, but not limited to comfort with both Mac and Windows operating systems.
• Proficient ten finger typist, ability to take live notes during active meetings.
• High level competence creating and using spreadsheets with formulas, word documents, using the internet, and email. Proficiency with the Microsoft suite of software is mandatory. Comfort with the Google Drive and Apple suites is a plus.
• A quick study on new computer systems, comfortable with varied and complex electronic software such as an Electronic Medical Record, or other proprietary software.
• Strong attention to detail even when performing repetitive, detailed oriented, tedious tasks.
• Must be fluent in proper spoken & written English for a business environment. Fluency or strong command of Spanish is a big plus, but not required.
• Must be comfortable with addition, subtraction, multiplication, and division, using whole numbers, common fractions, decimals, and percentages.
• Able to effectively present information, respond to questions in a timely manner, and professionally interact with managers, clinicians, patients, vendors, and the general public.
• Self-driven and able to anticipate needs and execute tasks without heavy supervision.
• Excellent time management skills and a history of managing tasks that recur on daily, weekly, monthly, and longer timeframes without missing deadlines.
• Interested in problem solving and comfortable dealing with a variety of concrete variables in situations where only limited standardization exists.
• Open and effective communicator, excellent interpersonal skills, and a willingness and interest in expressing ideas and proposing changes to improve and streamline procedures & systems
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Interested in identifying and implementing system improvements for performance and efficiency.
• Maintain the highest level of integrity around professional boundaries, including but not limited to maintenance of confidential information, handling of cash, and other proprietary information.
• Comfort, competence, and experience creating attractive signage, flyers, and other documents.
• Ability to use personal vehicle to run business related errands.
• Comfortable with various filing systems and document management, both digital and paper.
• Competence operating and performing normal maintenance on basic office equipment (i.e. replacing printer ink, troubleshooting jammed printer, troubleshooting basic computer issues, etc).
• Effective task-switching.
• Highly organized and tidy.

Education, Certifications, Experience, & Requirements:

• Applicants must have a High School Diploma or GED. Some college education is required, but a completed degree is not.
• At least two years experience performing duties within the range listed above.
• A clear, valid NM driver’s license, and a personal vehicle with valid registration and insurance.

Work Environment:

While performing duties of this position, the employee is required to sit for extended periods of time, type, use a trackpad or mouse, stand, walk, use and/or handle standard office and medical equipment, and communicate verbally with other staff. The employee will occasionally be required to lift and/or move office and medical equipment. Repetitive motion of upper body required for extended use of computer. Requires vision correctable to 20/20 and hearing in the range for face-to-face and telephone contacts. The office environment is open, busy, and can be moderately noisy at times.

Casa de Salud is an Equal Opportunity Employer and maintains a core value around our staff reflecting the communities we serve. Women, people of color, people of trans and gender non-conforming identities, immigrants, and differently abled people are strongly encouraged to apply.

Employment and Benefits:

This position is a full time employed position. Schedule of work is Monday - Friday during normal business hours with occasional hours on evenings or weekends for special events. Benefits include health insurance, dental insurance, vision insurance, 15 days paid time off, 8 paid holidays, a SIMPLE IRA retirement plan with up to 3% matching contribution from Casa de Salud, leadership development opportunities, professional development support, and a positive and exciting team culture.

If interested please send your resume, cover letter, and three professional references to: info@casadesaludnm.org, with the subject line “Casa de Salud Operations Assistant -- [your name].” Please note that only candidates under consideration will be contacted to schedule interviews.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person

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