Job Description

Job Description

Job Description

Patient Services Billing Representative

HealthBridge Financial, Inc. is a first-of-its kind financial security solution that provides a resource to help patients bridge the gap between the high cost of healthcare and their financial wellbeing.

Patient Services Billing Representatives are responsible for the day-to-day activities of the call center to facilitate efficient operation and excellent customer service. Patient Services Billing Representatives are the first point of contact for patient questions; thus, the ideal candidate possesses excellent communication skills and a strong desire to serve others.

Responsibilities include:

• Consulting with patients on HealthBridge services to provide the best solutions for their health and financial well-being.
• Maintaining patient accounts and information.
• Responding to patient inquiries with compassion and active listening to select the best solution efficiently.
• Resolving patient technical issues with patience and understanding.
• Identify additional needs patients may have and help them.

Education, Experience and Qualifications:

• Excellent communication skills: can adapt to new and different situations, read others' behavior, have difficult conversations with ease, and defuse and resolve conflict.
• Evidence of having excelled in a fast-paced work environment.
• Experience working with debt collection and/or related financial processing (accounts receivable, etc.)
• High school diploma or equivalent.
• Knowledge of the telephone system and answering service.
• Computer usage is required to perform this position's duties. Strong knowledge of PC operations and software are required.
• Outstanding customer service skills.

Available to work: 8AM – 6PM; Monday –Friday, Weekends as required

Job Type: Full-time, hourly

Reports to: Patient Services Billing Manager

Software Access: Okta, MS Office 365, HB Admin, Jira, Confluence, Zoom Meetings, ADP, Amazon Connect, Slack

Devices: Laptop, Monitor, Keyboard, Mouse, and Headset

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