PC Refresh Technician job at Info Way Solutions Fremont, CA, US

Job Description

PC Refresh Technician - Sterling Heights, MI - (GDLS) 11448. Job Description:

The PC Refresh technician works under the guidance of the PC Refresh Program Manager and local Desktop Support staff to schedule, image, install software, test, and deploy new PCs to users scheduled for refresh.
Reclaim prior equipment, update documentation, and assist with the disposal process.
Formal Education & Certification
Bachelor's Degree is preferred
Experience will be considered instead of a degree
1-3 years experience in desktop support services
Certifications such as A+ or Microsoft MC are a bonus

Knowledge & Experience:

Technical knowledge of hardware, including desktops, laptops, tablets, and workstations
Technical knowledge of PC internal components, including drives, cards, memory upgrades
Hands-on hardware troubleshooting experience
Equipment support experience with Dell, EMC, Cisco, etc.
Working technical knowledge of current protocols, operating systems, and standards
bility to operate tools, components, and peripheral accessories
ble to read and understand technical manuals, procedural documentation, and OEM guides

Personal Attributes:

bility to investigate PC and software issues
Effective interpersonal skills and relationship-building skills
Written and oral communication skills
bility to present ideas in user-friendly language
nalytical and problem-solving abilities, with attention to detail
Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment
Experience working in a team-oriented, collaborative environment
strong customer-service orientation
Driver's license in good standing

Work Conditions:

9-day/80-hour schedule over two weeks
Sitting for extended periods
Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components
Lifting and transporting heavy to moderately heavy objects, such as computers, workstations, monitors, and peripherals
Flexibility to work above and below desk height and on a ladder
Exposure to both office and heavy manufacturing environments, working in and around dust and fumes, heat and cold, moving machinery, and in areas with a high noise volume
Bending, kneeling, standing, walking, lifting.

Work location: Sterling Heights, MI. Info Way Solutions

Job Tags

Local area,

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