Job Description

Job Details

Job Location
Lighthouse Works - Orlando, FL

Remote Type
Optional Work from Home

Position Type
Seasonal

Education Level
High School

Description

Qualifications

Education:

High school diploma, GED, or equivalent required. Some business classes and vocational/technical training are preferred.

Experience:

Minimum 6 months experience as a Lighthouse Works Contact Center Agent

Demonstrated Knowledge and Skills:

• Skills in creating an atmosphere conducive to customer-friendly relations by providing outstanding, courteous, friendly, and prompt customer service.
• Ability to show courtesy and respect to all customers and agents.
• Ability to be a team player.
• Ability to handle multiple tasks in a fast pace environment.
• Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues tactfully and professionally.
• Ability to type 35 words per minute (WPM) and have knowledge of Microsoft applications.
• Embodies commitment to the organization's core values and seeks ways to share them.
• Ability to handle sensitive/confidential information with discretion.
• Exercises good judgment.

Physical Demands:

• Work in an office environment with frequent lifting, carrying, pushing, and pulling objects and materials up to 10 lbs.
• Extended periods of oral communication.
• Extended periods at keyboard or workstation.
• Frequent typing and operation of keyboard equipment such as computer, calculator, etc.
• Read/access forms, instructions, and technical information. Will be working under tight deadlines.
• Frequent placing and turning motions such as sorting, filing, and retrieving.
• May include twisting, bending, or reaching.

Requirements:

• Must pass Level II background check
• Flexible Schedule - Ability to work flexible hours as needed.

LIGHTHOUSE WORKS INC

Job Tags

Seasonal work, Remote job, Flexible hours,

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