Job Description

Position: Salesforce Business Analyst

FLSA Status: Full-time exempt

Period of Performance: August 2024 - Feb 2025

Location: Remote

Essential Functions:

Business Requirements:

• Elicit and document business requirements through interviews, workshops, and process mapping.
• Analyze business processes and identify opportunities for improvement through Salesforce.
• Translate business requirements into functional specifications for developers.

Salesforce Configuration:

• Configure Salesforce applications based on business requirements, including custom objects, fields, page layouts, and workflows.
• Utilize Salesforce configuration tools to create and modify data and processes.
• Test and validate Salesforce configurations to ensure they meet business needs.

Data Management:

• Import and export data into and out of Salesforce.
• Cleanse and transform data to ensure data integrity.
• Develop data validation rules and processes.

Documentation:

• Create and maintain clear and concise documentation of business processes, system requirements, and configuration details.
• Develop user manuals and training materials.

Support:

• Provide end-user support for Salesforce applications, including troubleshooting issues and answering questions.
• Assist with user adoption and training.

Required Education and Experience/Qualifications:

• Bachelor's Degree from an accredited US college or university.
• Must be a US citizen.
• Salesforce development experience required.
• Salesforce certifications, strongly preferred
• Experience with all aspects of Software Development Life Cycle (SDLC), required
• Ability to obtain a Public Trust clearance.
• Bachelor's degree in information technology, Business Administration, or related field from a US accredited university.
• 3-5 years of experience in business analysis or Salesforce administration.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite.
• Salesforce Administrator certification preferred.

Physical Demands:

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit based factors. EOE/AA/M/F/D/V

Indian Preference Statement

IVA'AL Solutions, LLC, a federally recognized American Indian owned company, provides an Indian Preference Policy for hiring and promoting of fully qualified American Indians. When considering candidates for employment or promotion, that are basically equal in qualifications including education, skill, training, experience and a successful background screening process, priority is extended to an American Indian candidate unless a valid, documented reason of unsuitability or unsatisfactory performance exists to justify non-selection of an Indian employee or applicant.

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