Job Description
Position Details Position Information
Fill out your application carefully and completely, including attaching the correct documents as requested. You will NOT be able to withdraw and reapply if you make a mistake.
Positions may close unexpectedly if they reach a high number of applicants. It is in your best interest to apply promptly to any positions that interest you.
If this position title includes the label On-Campus FWS or Off-Campus FWS, it is for students with a Federal Work Study (FWS) award for the current school year ONLY. Applicants to these positions will be required to verify this by attaching their FWS Program Student Statement as a required document. Do not apply unless you meet this criterion.
Position Title Student Library Assistant I _On-Campus FWS
Level of Support Student Support I
Position Type On-Campus FWS
Number of Openings 5
Work Hours During Standard Business Hours (M-F 8am-5pm), After Standard Business Hours (M-F after 5pm), Weekends (Saturday-Sunday)
Wage Per Hour 17.50
Division/School GW Libraries & Academic Innovation
Department Name 132102 COMMUNICATIONS & STUDENT SUCCESS SERVICES
Department Bio Academic Commons is the one-stop shop for students to connect and engage with academic resources. Academic Commons offers peer tutoring, course review sessions, data consultations, academic skills workshops, and more. Student employees in Academic Commons are responsible for providing and/or connecting students to these resources with a high-level of customer service.
Position Specific Summary The Student Library Assistant will provide support to library patrons looking to navigate library and university resources. This is a customer service position serving the GW community and is based in Gelman Library. Specific responsibilities include:
- Monitor service areas at the Ask Us Desk and the Create Digital Studio to ensure patrons receive high-quality support.
- Answer basic inquiries regarding access to library and university resources, escalating to a supervisor when necessary.
- Assist with basic troubleshooting of academic technologies in Gelman Library.
- Monitor check-out requests of multimedia equipment in CREATE Digital Studio, ensuring accuracy in record keeping.
- Assist with other special projects or events as needed, and should be able to lift up to 20 pounds.
Standard Position Description The student will support the administrative and logistical tasks in a GW library. Tasks may include: retrieving and reshelving materials, staffing the reference desk and assisting on-site patrons, fulfilling patron requests for scans and photocopies of materials, stacks management, assisting staff with researching patron reference queries, monitoring patrons for compliance library and university protocols, and record-keeping tasks to support collection management practices. Special projects or other duties may be assigned related to specific departmental needs.
Professional Outcomes Communication, Teamwork, Professionalism, Technology and Data
Required Qualifications This is an entry level position, little to no experience required, all training will be provided.
Preferred Qualifications - Current undergraduate student
- Experience with customer service in fast-paced environment, including answering phones
- Basic knowledge of computer troubleshooting & operation
- Basic knowledge of/interest in learning about software offered through Gelman Library:
Posting Detail Information
Job Open Date 07/15/2024
Job Close Date 08/09/2024
Campus Location Foggy Bottom
Work Type Designation In-Person
Report to Manager Name Emily Applegate
Hiring Manager Name Emily Applegate, Drew Moger
Special Instructions Summary Please complete the Library Availability form listed (go.gwu.edu/libraryform) and provide your expected availability for the Fall 2024 semester. Please note that the form covers more time/hours than our service desks are typically open.
EEO Statement The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.
Background Check
The student employee will: Work with or have contact with minors. - Background check required.
Job Tags
Hourly pay, Weekend work, Sunday, Saturday,