Job Description

About The Role

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

We are currently recruiting for 3 Supporter Engagement Advisors on Fixed Terms Contracts:

• x1 5 months
• x1 8 months
• x1 12 months

Supporter Engagement is one of the most important teams that is central to the success of Alzheimer’s Society. The function of the team is to manage multi-channel communication with our supporters, both inbound and outbound. The team manage emails, telephone calls and social media interactions and is part of the wider Supporter Experience Team

The team has a very bespoke tone of voice when managing the high volume of interactions but has the autonomy to manage their own workday within guidelines. Support is second to none and we pride ourselves on having a very open communication style between all members of the team so that help is available for you to be successful in your role.

In this role you will be the first point of contact delivering an excellent supporter experience to members of the public and Alzheimer’s Society’s supporters. You will have enriching one to one conversations across different channels, including phone, email and Social Media. Through answering queries and proactively delivering exceptional levels of stewardship you will build rapport and inspire supporters and potential supporters about our work, whilst maintaining accurate system records that reflect and enhance the supporter experience.

 

Alzheimer's Society was named on the Sunday Times Best Places to Work 2023! We have achieved excellent scores for workplace happiness, pride, and job satisfaction.

Additionally, we have previously won the accolade of being the Best Supporter Care Team in the charity sector and so we are looking for people that would align themselves with this, working alongside our hardworking and dedicated team!.

 

This is a homeworking role, but you may be required to travel to attend meetings, events and team-days, so you must reside in the UK, have the correct right to work documents to work in the UK and be comfortable/willing to travel to our offices (London or Birmingham) if/when required. 

About you

• Excellent verbal and written communication skills and the ability to liaise with a diverse range of stakeholders.
  
• Ability to demonstrate compassion and empathy as you will be responding to our customers/supporters who need different levels of support.
• Ability to be flexible, demonstrating your ability to shift your approach in an appropriate, respectful and supportive manner to help those affected by dementia.
• Ability to form and maintain strong and long-lasting relationships with our internal stakeholders and our supporters.
• Be comfortable in contributing to discussions around continuous improvement as we have a team of people who are all passionate about improving processes so that our supporters have the best experience.

We encourage creativity and seek people that want to influence how we do things and take pride in being part of a team that excels.

About Alzheimer's Society

Dementia is the biggest health and social challenge of our time.

There are currently estimated to be 900,000 people in the UK with dementia. Many are undiagnosed and facing the realities of their condition alone.

At Alzheimer’s Society we’re working towards a world where dementia no longer devastates lives. We do this by giving help to those living with dementia today and providing hope for the future. We’re here for everyone living with dementia.

As a Society, we are made up of people with dementia, carers, trusted experts, campaigners, researchers and clinicians. We are the UK’s largest collective force of people with unparalleled knowledge and over 40 years of experience addressing the biggest challenges facing people living with dementia.

Our Values

We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.

Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.

Through our values we will make the greatest difference for people affected by dementia.

Equal Opportunities

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.

We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.

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Job Tags

Fixed term contract, Flexible hours, Shift work, Sunday,

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