Job Description

ClearSource is passionate about our Core Values!

• Customer First - We share an intense passion for creating an exceptional customer experience.
• Personal Accountability - Commit to do the right thing and do it.
• Humble Courage - Be brave enough to seek, deliver, and accept feedback.
• Hungry - Do your best every day to make great things happen.
• Happy & Healthy - Choose well, live well.

Do these values resonate with you?

ClearSource is seeking for a dependable Technical Support Specialist to join our Service Desk team.

What you will do as Technical Support Specialist

• Diagnose and resolve technical issues via phone, chat, email, or remote access tools.
• Issue troubleshooting and resolution on a wide variety of PC, Windows, software, and connectivity issues (including tickets escalated from other techs)
• Perform routine system maintenance and updates.
• Assist clients with setting up and configuring IT systems, including desktops, laptops, printers, and mobile devices.
• Maintain accurate documentation of support requests and solutions in the ticketing system.
• Educate clients on best practices for system use and cybersecurity.
• Documentation (KB) writing and editing
• Teamwork & collaboration to achieve results for the client and their technology
• Efforts toward team and company goals

What ClearSource Needs from You

• At least 2 years experience in technical support and technology in general
• Proven experience in a technical support or IT helpdesk role.
• Strong understanding of Windows and Mac operating systems, networking concepts, and common IT hardware.
• Proficiency in troubleshooting software and hardware issues remotely.
• Familiarity with remote access tools (e.g., TeamViewer, LogMeIn, or similar).
• Excellent communication and problem-solving skills.
• Ability to work independently and manage time effectively in a remote environment.
• CompTIA A+ or Network+ certification (preferred).
• Dependability - be on time and fulfill expectations to support the team
• A "CAN DO" and confident attitude and approach
• Initiative - push yourself and ask for help/feedback.
• Organization - keeping our three main data sets up to date (KB, time and ticketing systems)
• Efficiency - while also being thorough and careful

ClearSource

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