Job Description

Duration: 6+ months to start with possible extension or long-term hire.

Requirements:

• Familiarity with IT equipment including servers, network switches, storage, and cabinets.

• Solid working knowledge of data center environments and infrastructure, network and telecommunications protocols and platforms, and disaster recovery

• Must be a USA citizen or permanent resident

Responsibilities:

• Site Access: o Review data center access requests to ensure compliance to processes o Review, approve, and execute site access requests according to processes and procedures Interface with supplementary service providers, Vendors, and Telco providers
• Perform vetting processes of visitors in accordance to Security policies.
• Documentation and Reporting o Create and maintain documentation related to site specific activities performed including processes and procedures.
• Provide Ad Hoc reporting as needed o Support current and future projects related to new tools, processes and procedures implemented.
• Maintain a daily turnover log of all interactions and work completed.
• Track all work being always performed in the secured spaces. • Basic data center planning
• Support Data Center IT equipment installation and removal planning activities.
• Participate in planning of data center space and layout for new device installations, removals, and cabling infrastructure builds
• Complete and return to Hardware Planning Site Inspection forms as requested for equipment assignments and removals.
• Service Management: o Support Service Management process and procedures including performing activities in the designated *** tools and ticketing systems.
• Prior to approving and performing any planned change work, ensure that a pre-validation and inspections are performed to ensure the work can be completed successfully.
• After completing work and prior to notifying the requestor/closing the ticket, perform post-validation of all planned change work to ensure that work was completed in accordance with the request and Site standards.
• Provide a completed root cause analysis report with remediation actions for incidents resulting from a failed task or preventable event in accordance with standards and service level targets of this SOW.
• Inventory Management Tracking
• Perform physical inspection and collection of information related to IT equipment within the data center white spaces, storage rooms, loading docks, and other locations onsite in the facilities as documented within this SOW.
• Affix provided barcode and other tags to all devices and items located within the data center.
• Perform scheduled periodic/random scans and inventory of equipment per supplied lists from inventory tool.
• Ensure every device, item, and storage items are physically validated and verified every 12 months.
• Collect information related to all equipment onsite for entry into database, including but not limited to: Device manufacturer, make, model, client, serial number, device name, floor location, power information, power strips, RU location, cable information, billing codes, etc. o Enter information related to devices, materials and cables into database, in accordance with standards. o Ensure accuracy of all data collected, entered, and stored within provided tools.
• Complete monthly audits as initiated by the tool and mark updates within the tool.
• Support and participate in SOXA and Asset Inventory
• Perform physical validation and Client assets onsite at the data center when requested.
• Execute queries and provide inventory extracts from tools when requested.

Education:

· At least high school or any degree or equivalent work experience.

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