Job Description

Job Description

Job Description

Job Overview:

As a Massage Therapist, you will play a crucial role in providing massage therapy, facials, waxing, and other body treatments to guests while ensuring exceptional service delivery. Additionally, you may be responsible for leading a team of therapists.

Responsibilities/Duties:

1. Adhere to the policies and standards of Proper Hospitality to maintain consistency in service quality.
2. Perform massages, facials, waxing, and body treatments in accordance with established guidelines and guest expectations.
3. Assess contraindications of guests to ensure suitability for services.
4. Meet the needs of guests throughout the duration of the service, ensuring their comfort and satisfaction.
5. Utilize universal precautions for providing services and maintain cleanliness and disinfection of equipment as per CDC guidelines.
6. Demonstrate comprehensive knowledge of all spa services offered, including product ingredients and benefits, and effectively communicate this information to guests.
7. Recommend additional beneficial treatments and upsell products and services to enhance the guest experience.
8. Ensure treatments begin and end on time, respecting guests' schedules.
9. Maintain cleanliness and organization of work areas according to established procedures.
10. Inform Spa Director or management about product needs and maintain client cards and treatment notes as necessary.
11. Complete all assigned side work and attend scheduled meetings and professional training sessions.
12. Report any incidents or accidents to management promptly.
13. Assist with the cleanliness of Spa Locker and Fitness Rooms as needed.

1. Provide leadership and guidance to other massage therapists, assisting with their training and development.
2. Collaborate with the Spa Director to develop new treatment offerings and enhance existing services.
3. Assist in maintaining inventory of spa products and supplies, ensuring adequate stock levels.
4. Participate in promotional events and marketing initiatives to promote spa services and increase guest engagement.
5. Conduct client consultations to assess their needs and customize treatments accordingly.
6. Act as a liaison between guests and other spa staff to ensure a seamless and enjoyable experience.
7. Conduct follow-up sessions with guests to gather feedback and address any concerns.

Qualifications:

• Valid state license in massage therapy with a minimum of 750 hours and a valid esthetic license.
• Previous experience in massage, facials, waxing, and body work.
• Customer service experience, preferably in a spa and hotel setting.
• Excellent verbal and written communication skills.
• Flexibility to work during the spa's operating hours, including nights, weekends, and holidays.
• Ability to stand for long periods and lift up to 25 pounds.
• Strong interpersonal skills and ability to work effectively in a team environment.

Company Overview

Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn't proper. We are seeking out the best of the best from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced but rewarding above all.

Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.

Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.

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