Job Description

• We are a rapidly growing coaching business dedicated to empowering individuals and businesses to achieve their full potential. We believe in a holistic approach that combines personalized guidance, proven methodologies, and a supportive community to help clients achieve their goals.
• Our mission is to make high-quality coaching accessible to everyone. We leverage a blend of technology and human connection to provide transformative experiences for our clients.

About the Role:

We are seeking a highly organized and motivated Virtual Assistant to play a crucial role in the smooth and efficient operation of our growing coaching business. As our Operations Manager, you will be responsible for a wide range of administrative and operational tasks, enabling the CEO to focus on strategic growth and client delivery.

Key Responsibilities:

HR & Coach Management:

• Manage relationships with independent contractors/coaches:
• Onboarding and offboarding processes
• Scheduling and coordinating coach availability
• Performance monitoring and feedback
• Contract management and invoicing

Scheduling & Operations:

• Manage client scheduling:
• Book appointments and manage client schedules
• Coordinate training schedules and logistics (online/in-person)
• Manage event calendars and reminders

Business Development & Sales:

• Lead generation and qualification: Identify and qualify potential leads through various channels (e.g., LinkedIn, email marketing, social media).
• Sales support: Assist in the sales process, including preparing proposals, answering client inquiries, and closing deals.
• CRM management: Maintain accurate records of client interactions, sales activities, and key performance indicators (KPIs) in a CRM system.

Client Management:

• Client onboarding and support: Guide clients through the onboarding process and provide ongoing support.
• Client communication: Manage client communication via email, phone, and other channels.
• Client feedback and reviews: Collect and analyze client feedback to identify areas for improvement.

Website & Content Management:

• Website maintenance: Update website content, ensure website functionality, and troubleshoot any issues.
• Content creation: Assist in creating website content, blog posts, social media updates, and marketing materials.

Documentation & Administration:

• Develop and maintain standard operating procedures (SOPs) for all key business processes.
• Manage administrative tasks such as invoicing, expense reports, and data entry.

Market Research & Analysis:

• Conduct market research to identify trends, competitor analysis, and potential new service offerings.

Other Responsibilities:

• Assist the CEO with various administrative and operational tasks as needed.
• Proactively identify and implement process improvements to increase efficiency and productivity.

Ideal Candidate:

• Highly organized and detail-oriented: Proven ability to manage multiple tasks simultaneously and prioritize effectively.
• Excellent communication and interpersonal skills: Strong written and verbal communication skills with the ability to build rapport with clients and coaches.
• Proficient in technology: Expertise in using CRM systems (e.g., Salesforce, HubSpot), project management tools (e.g., Asana, Trello), and other relevant software.
• Strong work ethic and initiative: A self-starter with a proactive approach and the ability to work independently.
• Experience in the coaching or education industry: (Preferred)

Benefits:

• Opportunity to contribute significantly to the growth of a dynamic and impactful business.
• Flexible work arrangements: Work remotely from anywhere with a reliable internet connection.

To Apply:

Please submit your resume, a cover letter explaining your interest in this role and how your skills and experience align with the requirements, and a brief portfolio showcasing any relevant work samples.

Email: levitatingmonkofshambhala@gmail.com

Please note this is a remote role but NOT a W-2 Job.

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