Job Description

Job Duties/Responsibilities:

• Provide exceptional customer service via phone, email, and text.
• Assist clients with scheduling HVAC services, maintenance, and repair for drivers and with clients to appropriate locations/to meet schedules.
• Coordinate with technicians to ensure timely and efficient service.
• Relaying information such as work orders or other messages to and from work crews, field inspectors, supervisors, or emergency personnel
• Preparing daily work such as schedules
• Preparing work orders for crew or receiving work orders from work crews
• Speaking with supervisors or customers to resolve problems, requests for services or equipment
• Being in charge of communications within company assigned territories
• Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information

Skills:

• 1+ yrs. of dispatching or customer service exp.
• Excellent communication skills to collaborate with others under any type of condition
• Excellent clerical and organizational skills to keep track of schedules, routes, and personnel
• Knowledge of computers for scheduling and other dispatching duties
• Ability to relay information in a fast-paced environment
• Ability to multitask with different, and sometimes conflicting, events happening at the same time
• Ability to work under stress and remain calm and to calm other people during rapidly changing circumstances

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