Job Description

Find your WHY at Reid Health:

These positions include Epic MyChart certification and Epic Ambulatory certifications.

The MyChart Analyst is responsible for the configuration of the MyChart application to meet the needs of the patient. Prior experience in MyChart and integration applications is a benefit. This position will work closely with our Ambulatory and Patient Access Analyst as well as other third party vendors.

The Ambulatory Analyst is responsible for the configuration of the ambulatory application to meet the needs of the ambulatory offices. Prior experience in ambulatory orders and integration applications is a benefit. This position will work closely with our Orders, Patient Access, and PB Analysts as well as other third party vendors.

Let's Shine. Together.:

Our values of Excellence, Empathy, Integrity and Accountability are essential to exceed our customers expectations. At Reid, we look for individuals who believe in our core values and demonstrate a genuine desire to make a positive impact to those we serve. We take pride in employing people who show up every day with a commitment to these values along with our mission and vision. We are one team working toward a common goal of providing outstanding customer care and service to our communities. If you have a calling to serve and are looking for meaningful and purposeful work, Reid Health is the place for you.

To lead our communities to well-being, one person at a time. It is not just what we do it is who we are.

Overview of Responsibilities:

1. Completes assigned Epic certifications, training, projects, and testing.
2. Works closely with our other EHR Certified Analysts for assigned applications.
3. Completes Epic related tasks assigned by supervisor.
4. Provides technical subject matter expertise and business process knowledge to project teams analyzing systemic or process issues within assigned areas.
5. Provides input on alternative solutions ensuring the project team is fully educated on required effort, technical constraints, and impacts to existing system stability.
6. Assists departments / project teams in defining requirements for new systems.
7. Assists project manager in development of project plans focusing on technical work requirements and effort.
8. Participates in vendor selection process including demonstrations and functional comparison activities.
9. Completes appropriate departmental pre-purchase checklists and documentation.
10. Provides input into contract / statement of work for new systems / functionality in supported areas.
11. Provides input to design team in development of updated process diagrams, screen layouts, and any other elements of the design as defined by the project team.
12. Writes design specifications.
13. Completes system build / development tasks based on design specifications.
14. Completes unit testing of system components validating accuracy of build as defined by specifications.
15. Participates in testing using test scripts to validate business processes.
16. Participates in development and validation of training material.
17. Participates in training sessions ensuring appropriate knowledge transfer to end users.
18. Participates in go-live events providing support, training, and troubleshooting assistance to deployment teams.
19. Provides technical support to system end users functioning as the primary resource for managing and resolving system issues.
20. Maintains software for assigned systems at supportable levels and communicates available updates and enhancements to end users.
21. Monitors incident tickets and provides timely resolution of same.
22. Maintains detailed system documentation reflecting system architecture, security, and other requirements as defined in documentation templates.
23. Leads analysis of current state.
24. Develops alternative solutions and leads teams through analysis.
25. Develops project plans for small to medium implementations / upgrades.
26. Coordinates vendor selection activities.
27. Leads system design teams ensuring all business processes are addressed within specifications.
28. Develops comprehensive test plans that cover organizational business processes affected by implementation.
29. Coordinates cross-functional integrated testing managing schedules, organizing staff, and tracking issues.
30. Participates in coordination of go-live event developing detailed plan and coordinating resources.
31. Participates in change management activities for assigned systems.
32. Coordinates optimization activities proactively identifying improvements that allow end users to function more effectively.
33. Communicates successfully at all levels of the organization.
34. Functions independently executing assignments with minimal oversight.
35. Participates in implementations having high complexity / organizational visibility.
36. Keeps abreast of current industry developments and trends.
37. Advises supervisor of progress on projects and any key issues.
38. Understands the Quality Assurance and Improvement Plan and participates in department activities as requested.
39. Perform other assignments as specified by supervisor.

Education/Experience:

Education/Experience Required:

1. Two to three years experience with Information technology application development, training, and implementation in a healthcare setting, with experience in Epic systems and processes strongly preferred.
2. Certification in Epic MyChart or EpicCare Ambulatory required.

Education/Experience Preferred: Associates Degree in related field .

Licensure: None

1. Has a thorough understanding of information technology and a good working knowledge of recent developments in software systems, programming languages, utility software, report writers and query languages, relational databases, networking, and computer equipment.
2. Good understanding of the Epic system and integration into related systems.
3. Able to gather and document business and information systems requirements for hospital departments and provide the formal analysis and design for recommended solutions.
4. Demonstrate through testing or explanation the skills and knowledge required to serve as a Project Leader for the development and/or installation of new computer systems and software applications.
5. Must be able to work effectively in a team environment and meet project timelines with specific deliverables.
6. Handles a large volume of changes and adjustments for the hospital environment.
7. Is conscientious, accurate, and capable of reacting logically to unusual or stressful situations and exercise good judgment skills.
8. Proficient with the MS Office Professional Family Suite; Outlook, Word, Excel, Visio, and Power Point.

Schedule Details:
This is a salary position. Typically Monday through Friday 8a-5p with after hours and on call as needed.

What We Offer:

Unexpected Perks - Daycare, Doordash, SmartDollar, Daily Pay, therapy dogs, massages, Forbes rated Best Places to Work 2022

Stay Connected:

Not quite what you are looking for? Submit your information here for general consideration. One of our employment specialists will be in touch with next steps.

Other Information:

EEO Statement: Reid Health is an Equal Opportunity Employer

No Search Firms:

Reid Health does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at Reid Health via email, the internet or in any form and/or method without a vaild written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by Reid Health.

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Job Tags

Daily paid, Contract work, Monday to Friday,

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