Job Description
Description:
Reports To: Front Office Manager
The purpose of this job description is to communicate the responsibilities and duties associated with the position of FRONT OFFICE AGENT. While the following information should be considered a comprehensive description of this position, it should also be noted that some responsibilities and duties may not be specifically addressed.
Every person is expected to perform any reasonable task or request that is consistent with fulfilling company objectives.
It is imperative that you review these duties, skills and physical requirements closely and that you understand that by signing the Job Description Acknowledgement, you are verifying that you can perform all the duties, have the skills and possess the physical abilities that are necessary to perform the job as described.
JOB SUMMARY
WAGE/HOUR STATUS
DUTIES AND RESPONSIBILITIES:
QUALIFICATIONS
Must meet all physical requirements and be able to take direction.
Equipment Requirement:
Work Hours:
Minimum of 40 hours per week. Weekly schedule may change as required. Must be able to work weekends as needed.
Equipment:
An employee in this position must be knowledgeable in basic computer skills.
PHYSICAL REQUIREMENTS
Constant need (66% to 100% of the time) to be on feet.
Have constant need (66% to 100% of the time) to perform the following physical activities:
Bend/Stoop/Squat - Perform routine cleaning; pick up debris
Climb Stairs - Showing guests rooms, access to stair wells of a 10-story building.
Push or Pull - Move light furniture, appliances, open and close doors, etc.
Reach Above Shoulder - Handle cleaning tools and equipment
Grasp/Grip/Turning - Handle cleaning tools and equipment
Finger Dexterity - Handle a keyboard, telephone, keycard machine, adding machine.
Lifting/carrying (cleaning supplies, vacuum, step stool, etc.):
50 lbs. – 75 lbs. Rare need (less than 1% of the time)
25 lbs. – 50 lbs. Occasional need (1% to 33% of the time)
1 lb. – 25 lbs. Constant need (66% to 100% of the time)
Required to handle cleaning chemicals.
VISION REQUIREMENTS
HEARING REQUIREMENTS
SPEAKING REQUIREMENTS
MENTAL/EMOTIONAL REQUIREMENTS
WORKING ENVIRONMENT
REASONING DEVELOPMENT
Moderate. Must be able to apply principles of logical thinking to a variety of practical situations and accurately follow standardized procedures that may occasionally involve minor deviations. Needs ability to think rationally beyond a specific set of instructions.
SAFETY RESPONSIBILITIES
Additional Requirements
Employees must fulfill the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook, or otherwise communicated (verbally or in writing) to employees.
This job description is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the company. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers or other company officials.
This job description does not constitute an employment contract between the company and any employee.
The job responsibilities of this position may include cross-training in other functions or positions to ensure satisfactory operation of the department or work area.
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