Job Description

We are looking for Italian-speaking reservation agents to join our team in Malta! 

ONLY LOCAL CANDIDATES

The Reservations Agents will be mainly assisting customers over the phone with every query related to any service the business provides.

Main duties and responsibilities:

• Receive incoming calls from the market, whilst converting the maximum number of these calls and enquiries into sales

• Achieve performance targets (sales, call-handling and quality) as set out by the Market Manager and Team Leaders

• Communicate to Team Leaders all relevant customer feedback to facilitate on-going improvements in our service quality and customer experience

• Track all reservations on-request and provide the customer with an effective support

• Working as part of a team and be able to stimulate and motivate others while being aware of and responsive to their needs and concerns

• Assist other markets by handling cross-market calls, ensuring that as many calls as possible are handled and converted into sales

• Dealing with customer complaints in a professional manner

• Ad-hoc tasks as assigned by the Team Leader

Requirements:

• Technical skills: familiar with knowledge of Microsoft Office programs such as Excel and Word

• Fluency in Italian (C2) and English (C1)

• Good sales and/or customer service skills from previous job experience

• Excellent communication skills written & spoken in the required language

• Ability to work in a fast-paced environment

• Good team player with ability to build and maintain strong relationships

• Word processing skills be able to type 25 WPM

Working Schedule and contract;

• For this particular role, we have salary scales, the below is a detailed breakdown on the salary progression:

• Basic Salary:

1st month of employment ( Training & Practice ) - EUR 5.60 per hour

From 2nd month of employment EUR 7.61 per hour (Including COLA 2023)

From 7th Month of employment EUR 7.87 per hour (Including COLA 2023)

Following an additional 6 months and based on performance - EUR 8.34 per hour

• Language Allowance: 

  Italian EUR 1020 annually paid in monthly installments

• KPI (Performance) bonus: 

  Up to EUR 2,500 yearly this is based on performance and eligible after 6 months

• Contract Type: 

  Indefinite

• Working hours: 

  Operating hours are Monday to Sunday from 0700-1900. Shifts may vary from 4hrs up to 12 hrs.

Benefits;

Full Training

Basic Health insurance- following 6 months of employment

Career Progression opportunities

Mobile schemes

Gym packages included

In-house canteen serving different healthy food with affordable prices

Monthly events

Free on-site parking

Staff discounts in over 50 local businesses 

Send your application to: madicken.noren@cbtalents.org

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