Job Description
Patient Service Representative
Position for the Call Center located within the Multi-Specialty Clinic
Grand River Medical Group is seeking a Patient Service Representative in our call center. These duties include scheduling appointments, verifying patient demographics and insurance, and answering telephone calls.
The ideal candidate will provide a high-quality customer experience while maintaining a friendly and positive environment. Excellent verbal and written communication and customer service skills are essential. They will also display self-motivation while able to work independently and as part of a team.
As a Patient Service Representative, you will need the ability to use office equipment such as computers, telephones, and fax and copier machines. You will become knowledgeable of the patient scheduling program and electronic medical record.
This is a full-time position, Monday-Friday with no evening or weekend requirements.
Duties include but are not limited to:
Education/Experience/Skills:
We offer: A competitive hourly wage plus a very attractive benefits package including vacation, generous company provided benefits, and much more.
Grand River Medical Group is an independent physician owned practice located in Dubuque, IA. We provide a wide range of healthcare services from primary care to subspecialty care for adults and children. We currently employ over 300 team members who help support the practices and clinical operations of over 65 physicians, nurse practitioners and physician assistant clinics, our urgent care network, and four dialysis units located in Iowa (Manchester and Dubuque) and Wisconsin (Platteville and Richland Center).
Grand River Medical Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.
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