Patient Service Representative - Call Center Job at Grand River Medical Group, Dubuque, IA

NnhZaWs4bEZLbSs1eWwvWkM3bmhCcFdFQnc9PQ==
  • Grand River Medical Group
  • Dubuque, IA

Job Description

Job Description

Job Description

Patient Service Representative

Position for the Call Center located within the Multi-Specialty Clinic

Grand River Medical Group is seeking a Patient Service Representative in our call center. These duties include scheduling appointments, verifying patient demographics and insurance, and answering telephone calls.

The ideal candidate will provide a high-quality customer experience while maintaining a friendly and positive environment. Excellent verbal and written communication and customer service skills are essential. They will also display self-motivation while able to work independently and as part of a team.

As a Patient Service Representative, you will need the ability to use office equipment such as computers, telephones, and fax and copier machines. You will become knowledgeable of the patient scheduling program and electronic medical record.

This is a full-time position, Monday-Friday with no evening or weekend requirements.

Duties include but are not limited to:

  • Answering incoming calls from patients, pharmacies, care facilities, and other providers or clinics. Our call centers answer on average 800-1,000 calls per day.
  • Assisting or directing incoming calls appropriately.
  • Provide clear and accurate communication to clinical staff about patient needs, concerns or requests.
  • Schedule and confirm patient appointments, cancelations, check-ups and physician referrals.
  • Review, update, or obtain patient information making necessary changes to ensure correct billing and enter demographics into system. Verify insurance information/status.
  • Schedule/cancel appointments for patients; ensure that all procedures are properly scheduled in the computer system and protocols are followed. Complete schedule maintenance as directed.

Education/Experience/Skills:

  • Ability to provide a high-quality customer experience with each interaction.
  • Ability to work independently as well as part of a team.
  • Friendly, empathetic, and accountable.
  • High school diploma or general education degree (GED).
  • Three months to one year similar or related experience and/or training; or equivalent combination of education and experience.
  • Ability to use office equipment, such as computer, telephone, fax, copier, calculator.
  • Knowledge of patient scheduling program and electronic medical record.

We offer: A competitive hourly wage plus a very attractive benefits package including vacation, generous company provided benefits, and much more.

Grand River Medical Group is an independent physician owned practice located in Dubuque, IA. We provide a wide range of healthcare services from primary care to subspecialty care for adults and children. We currently employ over 300 team members who help support the practices and clinical operations of over 65 physicians, nurse practitioners and physician assistant clinics, our urgent care network, and four dialysis units located in Iowa (Manchester and Dubuque) and Wisconsin (Platteville and Richland Center).

Grand River Medical Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.

Job Tags

Hourly pay, Full time, Weekend work, Monday to Friday,

Similar Jobs

Dolores Huerta Foundation

COMMUNITY ORGANIZER Job at Dolores Huerta Foundation

 ...Job Description Job Description The Community Organizer is an important role in mobilizing communities and advocating for social...  ...flexible work hours, and a generous Vacation accrual time. Professional Development : We invest in your growth with opportunities... 

RSM

Business Valuation Consulting Associate - Summer 2025 Job at RSM

 ...empowers you to thrive both personally and professionally. Theres no one like you and thats why theres nowhere like RSM. Business Valuation Consulting Associates provide quality services to clients focused on financial analysis. You will use your strong analytical... 

Amazon.com Services LLC - A57

Venue & Studio Deployments System Engineer, IT Services Event Productions Job at Amazon.com Services LLC - A57

 ...DESCRIPTION This role is responsible for deploying and delivering live event and broadcast studio production sites for global deployment. As a successful candidate, you will deploy live and studio production systems that enable high quality efficient operation and... 

PeopleSERVE, Inc.

Cloud DevOps Engineer Job at PeopleSERVE, Inc.

 ...Cloud DevOps Engineer Job Description: We are looking for an Automation engineer with Azure Stack who will be responsible for designing, implementing, and maintaining our Azure Stack environment. The candidate should have experience with Azure Stack, Windows Admin... 

Fresenius Medical Care

Dialysis Staff Home Therapy Registered Nurse - RN Job at Fresenius Medical Care

 ...Full-Time (40 hours per week) Monday-Friday 7am-3:30pm Our Home Therapy RNs provide patient education and training in a clinic setting...  ...for the provision and coordination of clinically competent care including assessment, planning, intervention and evaluation for an...