A Practice Manager is responsible for the daily operations of a medical office or clinic, from managing staff to handling patient interactions. Duties include assisting with the onboarding process of new hires, providing training for staff, ensuring compliance obligations are met and handling patient complaints and concerns effectively. A Practice Manager also must demonstrate excellent customer service, strong leadership and organizational skills. Ensures Acuity physicians are satisfied; responds to and resolves issues immediately.
Develops team through effective leadership, coaching, and mentoring. Responsible for managing the scheduling of office staff to ensure the office has appropriate coverage. Responsible for ensuring their team maintains an appropriate and adequate clinical supply and inventory in the office, while simultaneously remaining fiscally responsible. Supports and champions Company Core Values, communication, practices, and initiatives at their office location(s).
ESSENTIAL FUNCTIONS:
To perform this job successfully, an individual must be able to perform each essential function satisfactorily with or without accommodation. The requirements listed below are representative, but not all inclusive, of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
REQUIRED : Bachelor’s Degree in healthcare management, business, or related field; minimum 3-5 years of related work and staff management experience; or equivalent combination of education and work experience. Operational management knowledge of retail or medical offices and best practices.
DESIRABLE : Experience as an Office Manager and/or experience in the Ophthalmic industry. Experience with electronic practice management systems.
CERTIFICATES/LICENSES/REGISTRATIONS:
KNOWLEDGE/SKILLS/ABILITIES/TALENTS:
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
All of the information contained herein reflect general details as necessary to describe the principal functions of this classification, the level of knowledge and skill typically required and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Management reserves the rights to add, modify, change, or rescind the duties and/or work assignments of all positions, without advanced notice, and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
Notwithstanding any of the foregoing described job responsibilities, employee shall not engage in activities that constitute the practice of ophthalmology as prohibited under applicable law. Employee shall neither exercise control over nor interfere with the clinician-patient relationship. Clinicians shall have sole responsibility for all professional services provided to patients.
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